Customer Service Professional

Customer Service Professional

Build a Career where safety, sustainability, and people come together!

Zing Green Safety Products brings together safety products, facility solutions, custom capabilities, and support to help businesses keep their teams protected and operations moving.

If you love helping customers, keeping details organized, and seeing a project through from start to finish? Apply Today!

We’re looking for a Customer Service Professional to join our team. In this role, you’ll help customers bring customized product orders to life—from the first request and artwork submission through production and final delivery.

You’ll serve as an important connection between our customers, vendors, and internal teams, making sure every detail is accurate, every approval is in place, and every order keeps moving toward a successful, on-time delivery.

If you’re organized, detail-oriented, responsive, and enjoy taking ownership of the customer experience, we’d love to hear from you.

What You’ll Do

As a Custom Service Specialist, you’ll manage customized, kitted, drop-ship, and standard orders throughout the entire order process. Your responsibilities will include:

• Serving as a knowledgeable and responsive point of contact for customers.
• Helping customers select products and understand customization options, artwork requirements, pricing, proofs, approvals, and order placement.
• Coordinating artwork and proofs between customers, vendors, and internal teams.
• Preparing and maintaining accurate quotes and orders, including products, quantities, pricing, customization details, shipping requirements, and delivery dates.
• Monitoring orders from initial request through production and delivery.
• Proactively communicating order status, backorders, lead-time concerns, delays, and other potential issues.
• Reviewing artwork and order information for accuracy and completeness before production.
• Coordinating customer-specific requirements such as special pricing, labels, packaging, documentation, routing, and shipping instructions.
• Researching and resolving order questions, changes, delays, returns, and service concerns.
• Maintaining complete and accurate customer, quote, proof, approval, and order records.
• Building strong knowledge of our products, customization capabilities, and processes so you can confidently answer questions and recommend solutions.

Most importantly, you’ll take ownership of the details and help ensure our customers receive the exceptional service they expect.

What We’re Looking For

You may be a great fit if you:

• Have excellent customer service and communication skills.
• Are highly organized and comfortable managing multiple orders, deadlines, and details at once.
• Have strong attention to detail and problem-solving skills.
• Communicate professionally and proactively with customers and coworkers.
• Enjoy working both independently and collaboratively as part of a team.
• Are comfortable using computers and Microsoft Office, including Excel.
• Have good time-management skills and can prioritize your workflow.
• Are comfortable performing basic business math, including percentages and discounts.
• Bring a positive, customer-focused mindset and a commitment to providing high-quality service.

Experience & Education

• High school diploma or equivalent required. Two or more years of relevant experience in customer service, order management, account support, or a related field is preferred.
• Relevant experience, training, and demonstrated skills may be considered in place of formal education.

Customization Experience is a Plus — Not a Requirement - We will train you!

Experience with product customization is helpful, but we’re happy to train the right person.

Previous knowledge of customization techniques such as pad printing, screen printing, embroidery, and decals is a plus, as is familiarity with artwork file formats such as vector, PNG, EPS, AI, and JPEG.

If you don’t have this experience but you’re motivated to learn, have strong attention to detail, and enjoy helping customers, we encourage you to apply.

Ready to Join Us?

Competitive pay

Medical, Dental, Vision Benefits

401k

Supportive, team-focused work environment

Opportunities for professional growth and cross-training

A role where your contribution truly matter!

We are an equal employment opportunity company

If you’re someone who enjoys helping customers, managing details, solving problems, and making sure every order gets across the finish line, we’d like to meet you.

Apply today and help us deliver an exceptional experience—from the first customer request to the final delivery.

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person