customer service Professional - Email/Chat

We are looking for a highly skilled and customer-focused individual to join our team as a Customer Service Professional in Email/Chat. The ideal candidate will have excellent language proficiency and strong communication skills, with 10th +2 education.

Roles and Responsibility

• Handle customer inquiries and resolve issues via email and chat.
• Provide timely and professional responses to customer queries.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Excellent language proficiency in B2.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in using technology and software applications.
• Strong analytical and problem-solving skills.
• Ability to adapt to changing situations and priorities.
• Educational qualification: 10th +2.