Customer Service Professional Mexico

Req ID: 592284

Posting Start Date: 13/10/2026

Customer Service Professional Mexico

Req ID: 592284

Posting Start Date: 13/10/2026

Mexico City, MEX

CEVALogistics

Service Delivery

Permanent contract

Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

General information

Mexico City, MEX

CEVALogistics

Service Delivery

Permanent contract

Full Time

Requisitos del perfil:

• Licenciatura en Negocios Internacionales, Comercio Internacional, Logística, o afines.
• Experiencia mínima de 5 años en operaciones aéreo - marítimas de importación y exportación
• Nivel de inglés intermedio - avanzado (B2)
• Manejo de Office (Excel indispensanble)

Responsabilidades:

• Asegurar una comunicación efectiva con el cliente interno y externo a través de sus conocimiento basicos y de soporte de nivel avanzado
• Revisar, completar y procesar la documentación que se requiera para procesar un embarque de importación o exportación marítima o aerea.
• Activación de embarques a la importación, esto implica la revision de tarifas de compra y venta, revisión de itinerarios en base la fecha en que este lista la carga y comunicación efectiva con la oficina de origen.
• Una vez que la carga zarpe, seguimiento puntual al pre-alerta incluyendo la revisión de la documentación completa del embarque.
• Activación de embarques a la exportación, de acuerdo a lo que necesita el cliente, revisando tarifarios, incoterm, itinerarios y activación de la TOM en sistema para el area operativa.
• Presentación mensual de KPI's al cliente.
• Manejar puntualmente el forecast y el allocation de cada cuenta de acuerdo al Rate Card y desarrollo de nuevo lanes o servicios adicionales que el cliente requiera.
• Identificar e implementar áreas de mejora en el proceso del manejo de las cuentas.
• Creación de C-quotes para embarques SPOTS- y revisar en conjunto con ventas y pricing la vigencia de los contratos con los carriers.
• Seguimiento de SOP y actualización del mismo cuando sea necesario.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.