Customer Service / Receptionist

Company Overview

Vandrie Home Furnishings is a leading home furnishings retailer in Northern Michigan, renowned for offering a wide selection of quality furniture, appliances, and floor coverings. Our showrooms feature top brands and provide expert interior design and floor planning assistance to help customers create their ideal living spaces.

Overview

We are seeking a dedicated and professional Customer Service / Receptionist to join our team. This role is vital in ensuring smooth daily operations by providing exceptional customer support, managing front desk responsibilities, and maintaining an organized office environment. The successful candidate will serve as the first point of contact for visitors and clients, delivering friendly service while efficiently handling administrative tasks.

Duties

• Greet visitors and clients warmly, providing excellent customer service at all times
• Answer multi-line phone systems promptly and professionally, directing calls appropriately
• Handle clerical duties such as filing, data entry, and proofreading documents
• Maintain organized office records and assist with general office management tasks
• Support client communication through email correspondence and follow-up calls
• Assist with administrative support functions including typing, word processing, and basic computer tasks

Requirements

• Prior office management or reception experience in a retail or service environment
• Strong computer literacy with proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Excellent organizational skills with the ability to multitask efficiently
• Demonstrated customer service skills with professional phone etiquette
• Experience with multi-line phone systems and clerical procedures
• Ability to manage time effectively and prioritize tasks in a fast-paced setting
• Personal assistant or administrative experience is a plus; familiarity with client communication tools is advantageous

If you are an energetic professional committed to delivering outstanding customer support while maintaining an organized office environment, we encourage you to apply. Join our team and contribute to creating a welcoming experience for every visitor and client.

Pay: $16.00 - $20.00 per hour

Expected hours: 38.0 – 42.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person