Customer Service (Remote)

Job Type: Part-Time
Work Arrangement: Remote / Work From Home
Working Days: Weekdays & Public Holidays
Language: English & Chinese

About the Role

Farmio is looking for a Part-Time Customer Service Executive to support our customers and daily operations remotely.

You will be responsible for handling customer inquiries, processing orders, coordinating deliveries, and resolving customer issues. You will work closely with our Sales, Operations, Warehouse, and Logistics teams to ensure orders are handled smoothly and customers receive timely support.

This role is ideal for someone who is responsive, organized, customer-focused, and comfortable working in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries through WhatsApp, phone, email, and chat
• Respond to customer questions regarding products, orders, pricing, and delivery schedules
• Process and verify customer orders accurately
• Coordinate with Sales, Operations, Warehouse, and Logistics teams to ensure smooth order fulfillment
• Follow up on delivery status and communicate updates to customers
• Handle customer feedback, complaints, and service issues professionally
• Investigate issues and coordinate with relevant teams to provide timely solutions
• Maintain accurate records of customer orders, inquiries, and communications
• Monitor recurring customer issues and share feedback with the relevant teams
• Support other customer service and operational tasks when required

Requirements

• 1–3 years of experience in Customer Service, Sales Coordination, Operations, Logistics, or a related role
• Experience in FMCG, food supply, logistics, e-commerce, or retail is an advantage
• Strong verbal and written communication skills in English and Chinese
• Comfortable communicating through WhatsApp, phone, email, and chat
• Proficient in Microsoft Office and Google Workspace
• Strong attention to detail and organizational skills
• Able to multitask and prioritize tasks effectively
• Patient, proactive, and solution-oriented when handling customer issues
• Able to work independently in a remote / work-from-home environment
• Available to work on weekdays and Public Holidays
• Reliable and responsive during scheduled working hours

What We Offer

• Remote / work-from-home working arrangement
• Flexible part-time working environment
• Competitive part-time compensation
• Hands-on experience in customer service, operations, logistics, and food supply
• Opportunity to work with a growing food-tech company
• Supportive and collaborative team environment

About Farmio

Farmio is a technology-driven food supply company building a smarter and more efficient food supply chain across Asia.

We help food businesses, suppliers, restaurants, and retailers simplify sourcing, ordering, logistics, and daily operations through technology and automation.

With operations in Singapore and Hong Kong, Farmio is growing rapidly and building the next generation of technology-enabled food distribution.