Customer Service Rep - Burleigh Heads

Green Life Clinics is one of Australia’s fastest‑growing clinic and dispensary groups. We’re building a healthcare model that simplifies patient access to plant‑based medicine through modern, patient‑centred services grounded in clinical integrity and operational excellence.

Our Mission: Improve quality of life by simplifying access to plant‑based medicine.

Our Vision: A world where plant‑based therapies are seamlessly integrated with mainstream healthcare.

Our Customer Service Representatives play a pivotal role in supporting all patient services across our Burleigh Heads Contact Centre. You’ll be the first point of contact for new and existing patients—making outbound calls to patients who have booked online, responding to enquiries, and ensuring every interaction reflects our commitment to quality, care, and professionalism. This is a fast‑paced, team‑driven environment that supports our clinics and dispensaries 7 days a week.

Benefits

• 30% discount on products and consultations
• Performance bonus opportunities
• Anniversary gift cards
• Collaborative, focused, and driven culture
• Be part of a rapidly expanding national organisation
• Play a role in shaping the future of a multibillion‑dollar industry
• Work from our brand‑new Burleigh Heads office

About you

You’re someone who brings warmth, professionalism, and reliability to every interaction. You thrive in a busy environment and enjoy being part of a supportive, high‑performing team.

You will bring:

• Excellent customer service and communication skills
• Strong attention to detail and accuracy
• Ability to work well both independently and within a team
• Confidence making decisions under pressure
• A dedicated work ethic and positive attitude
• Willingness to learn about medicinal cannabis (no prior knowledge required)
• Availability to work weekends

What you’ll do

A typical day includes:

• Answering, screening, and prioritising incoming calls and enquiries
• Managing patient queries across both clinic and dispensary services
• Initiating follow‑up calls to patients who have left messages
• Conducting new‑patient onboarding calls
• Supporting administrative tasks across the group
• Demonstrating eagerness to learn and grow within the plant‑based medicine space

At Green Life, how we work matters. Our values guide every interaction with our patients, our colleagues, and our community. They shape the culture we protect and the standards we uphold.

Our Values

Accountability – We take ownership and follow through.

Collaboration – We work together and help each other succeed.

Empathy – We care deeply about people and their experiences.

Enjoyment – We create an environment where we enjoy the journey.

Integrity – We do what’s right, even when no one is watching.

Leadership – We lead through our actions, not our titles.

Excellence – We set high standards and continually raise them.

Innovation – We challenge the norm and look for better ways to serve patients.

These values aren’t just words, they’re the behaviours we expect, reward, and celebrate across every part of Green Life Clinics.

Recruitment Process

Our hiring process is straightforward and respectful of your time.

• Interview with Talent Acquisition - A short conversation to learn more about your experience, communication style, and alignment with our values.

• Interview with the Hiring Manager - A practical discussion about the role, expectations, and how you work in a fast‑paced, service‑driven environment.

Company Overview

Green Life is an Australian-owned and operated alternative medicine clinic and dispensary group changing alternative healthcare. We’ve developed a healthcare service model that streamlines patient access to these therapies. Our clinics & dispensary offers telehealth and in-store consultations.