Customer Service Rep

Are you the kind of person who makes people feel heard? Do you thrive on solving problems and turning a frustrated customer into a happy one? Walts TV is looking for a Customer Care Representative who genuinely cares about getting it right — every call, every email, every order.

This isn't a script-reading, box-checking role. You'll be the voice and face of our brand, working across phone, email, chat, and eCommerce platforms to make sure every customer walks away satisfied.

What You'll Do

• Own the customer experience — handle inbound/outbound calls, emails, and chats with warmth and professionalism
• Keep orders moving — process and manage orders across our POS and eCommerce systems with accuracy
• Communicate proactively — give customers clear answers on shipping, delays, and policies before they have to ask
• Solve real problems — partner with shipping, sales, and carriers to resolve issues and coordinate deliveries/returns
• Handle returns with care — make the process smooth and stressfree for customers
• Keep things organized — accurate data entry, clean workspace, reliable followthrough

What You Bring:

• A knack for clear, friendly communication (written and verbal)
• Comfort multitasking across multiple screens and systems
• A calm, solutionfocused approach under pressure
• Attention to detail — the little things matter to you
• High school diploma or equivalent (required)
• Technical support experience with consumer electronics is preferred, including the ability to troubleshoot products, resolve technical issues, and assist customers with setup and operation (preferred, not required)
• 1+ year of customer service experience (preferred, not required)

Benefits:

• Health, dental, and vision coverage
• Paid time off and paid holidays
• 401(k) with company match
• Real opportunities to grow your career
• A supportive, collaborative team that has your back

If you're ready to bring your energy, empathy, and problem-solving skills to a team that values great service, we want to meet you.

About Hendley Communications Inc

Hendley Communications Inc, d.b.a Walts, has been conducting business in Arizona for over 67 years. Since 1957 Walts has been selling and installing quality consumer electronics and appliances to thousands of Arizona families. Many of our customers have been enjoying Walts dedication to customer satisfaction for generations. Over the years we have expanded our market share by moving into internet retail and home automation. Walts not only assists families in Arizona, but all around the country.