Customer Service Rep

Express Seed Company was founded in 1982 as a full-service brokerage and supply chain manager that imports, processes, and distributes seeds, plugs, cuttings, liners, and more. From vendor to customer, our goal is to provide excellent service, solve problems, and help our customers be more profitable. Express Seed Company works primarily with medium to large-sized greenhouse growers, but also with contract growers, independent garden centers, and landscapers. Express Seed Company employs over 100 people in customer service, vendor relations, marketing, sales, logistics, and finance to serve thousands of customers.

Position Overview The Customer Service Representative supports the Sales team in meeting growth goals by corresponding with customers, order entry, and facilitating orders. This role ensures the successful completion of the order process for a specific group of customers. The Customer Service Representative will also help resolve customer service issues and questions in a timely and professional manner to enhance customer satisfaction.

Job Duties

• Effectively uses Express Seed’s internal systems for order entry, revisions, cancellations, and confirmations
• Communicate with internal and external customers via phone, e-mail, fax, and/or in-person
• Create and update B2B sales orders for customers and suppliers
• Maintain filing systems for PODs, both electronic and physical
• Assist with sales and customer calls when needed and respond with the appropriate course of action or resolution
• Tracking and tracing of customer shipments
• Work effectively across departmental and company boundaries to align, organize, monitor, and communicate information regarding orders
• Answer inquiries regarding order status availability and pricing in order to relay information to team members
• Assist in keeping Excel databases updated by adding all information needed for accessing customer contact information
• Manage multiple key accounts daily ensuring all orders or concerns are handled promptly
• Run weekly backorder and open order reports
• All other duties as assigned

Qualifications QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• High school diploma or 2+ years of experience in Customer Service or relevant experience
• Advanced skills in Microsoft Office Excel and Word
• Microsoft NAV, Peoplesoft, and/or ERP system experience is a plus
• Strong quantitative and analytical skills required
• Ability to handle multiple and diverse tasks under deadline pressure
• Ability to work with all levels of employees and management
• Ability to work independently and in a team setting
• Strong organizational skills, attention to detail, and follow-through
• Effective communication skills, both written and verbal
• Self-starter, energetic, and results-oriented

Physical Environment & Requirements

• Climate-controlled office or home office environment
• Continuously requires vision, hearing, twisting, and talking
• Frequently requires sitting, standing, fine dexterity, and handling
• Occasionally requires walking, climbing stairs, lifting (up to 20lbs), carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing