Customer Service Rep

Job Overview

• Experience in Customer Service Field, Call Center, or Collections
• Clerical or Data Entry Experience
• Ability to Multi-Task and work in a fast-paced, call center environment
• Proficiency working on a computer
• Confident with Phone Inquiries
• Great Communication Skills
• A Responsible and conscientious nature
• Great Problem-solving aptitude
• Attention to Detail and Excellent Quality

Salary Range: $40,000.00 - $96,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off

Requirements

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Undergraduate degree

Property and Casualty license for state of Kansas

Life and Health licnese for state of Kansas

Responsibilities

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

About Us

Our agency has been serving customers in the surrounding areas for over 20 years and we LOVE what we do!If you have a passion for making people happy and having a blast at work, consider joining our team!