CUSTOMER SERVICE REP

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Claims Specialist provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Claims Specialist at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.

Job Responsibilities

Program Operations (80%)

· Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions

· Review dealer submitted claims for accuracy as defined by the specific claim type

· Develop and maintain basic program reports

· Contact fleet customers via email for claims exceeding a specific dollar value

· Chargeback to dealers of unauthorized or incorrect claims

· Respond to customer or dealer submitted questions via email or phone regarding rejected claims

· Troubleshoot rejected claims

Technical (20%)

· Evaluate claims to determine if Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage may apply

· Assist in documentation of claim entry procedures, processes and reference material- Prior OEM claim entry experience required

• Prior warranty coverage review experience required
• 3-5 years claims experience required
• Strong analytical and problem solving skills
• Strong interpersonal and organizational skills
• Strong written and verbal skills
• Accuracy and attention to detail
• Excellent Follow-up
• Microsoft Word (entry level)
• Microsoft Excel (entry level)
• Ability to balance changing priorities and to provide regular status reports as requested

Required Education

Associates Degree is preferred, but not required

Other Requirements

Position is full-time

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.