Customer Service Rep.

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Position Overview

Salary Range: $29,250 – $32,906 annually

Education Requirements

• High school diploma or GED required.

Duties & Responsibilities

• Demonstrate knowledge and proficiency in the Pathways Electronic Health Record (EHR) system.
• Post daily schedules and verify/audit documentation for billing accuracy.
• Set up client guarantors and run the client charge input log on a daily basis.
• Review reports and make corrections as identified.
• Perform other duties and responsibilities as outlined in the current job description.

Experience Requirements

• Proficiency in general office procedures, including typing, filing, and related administrative tasks.
• Computer experience required.
• Knowledge and ability to operate standard office equipment.

Preferred Experience

• Previous experience with medical records.
• Previous experience in a medical or general office setting.