Job Summary:

To take care of all aspects of a customer’s needs by listening to and then recommending products, services or a course of action to meet those needs.

Reporting Structure:

This position receives work direction from the Customer Service Supervisor and the Director of Customer Service.

Duties/Responsibilities:

• Makes every effort to serve all customers courteously and efficiently, to respond to inquiries, satisfy their complaints, and if unable to do so, refers them to the proper person(s).
• Maintains in depth knowledge of FTC and subsidiary company products and services to include pricing and coverage areas.
• Receives and credits customer payments by credit cards and processes daily deposits.  Posts information to customer accounts, prepares forms, data and supporting documentation and forwards to appropriate FTC personnel.
• Receives and processes service applications and service orders.  Promotes Farmers Telephone Cooperative and subsidiaries products and services.
• Performs credit activities including conducting investigations, determining special deposits, reconnect fees and credit status of customers.
• Completes a variety of reports and forms related to customer service activities.
• Works with Marketing personnel to notify them of requests and/or quotes for business related services.
• Processes paperwork and supporting documentation for Interexchange Carriers and re-rate customer bills.
• Maintains customer service files and other pertinent information.
• Researches and compiles information for correspondence, reports and documents.
• Provides information for directory listings and forwards to the Directory Coordinator.
• Responds to subscriber capital credit inquiries and processes appropriate documentation.
• Complies with all safety rules and regulations.
• Performs other duties as directed.

Pay Information:

Hourly

Required Skills/Abilities:

• High school diploma
• Working knowledge of computers
• Data entry skills
• Two years experience in customer service
• Excellent verbal communication skills
• Personality for dealing with the public
• Excellent organizational skills

Desired Skills/Abilities:

• Associate Degree or minimum two years of college
• Proactive selling skills