Customer Service Rep

Customer Service Representative

Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We’re looking for a Part-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

What You’ll Do

As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

• Greeting clients, pets, and vendors warmly
• Managing check-ins and check-outs
• Booking boarding, daycare, grooming, and training reservations
• Answering phones, emails, and voicemails promptly
• Processing payments and balancing transactions
• Obtaining and verifying vaccination records
• Managing waitlists during peak seasons
• Recommending services and activity packages that meet client needs
• Communicating pet updates and concerns to leadership
• Keeping lobby and front areas clean and safe

You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.

What We’re Looking For

• We’re seeking someone who is:
• Friendly, confident, and professional
• Detail-oriented and organized
• Comfortable multitasking in a busy lobby
• Strong with phones, scheduling, and computer systems
• Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
• Calm and solution-focused when handling customer concerns
• Passionate about dogs and cats

You must be able to:

• Work weekends and holidays
• Stand, walk, bend, and lift up to 60 lbs.
• Work in a busy, sometimes noisy environment
• Handle dogs of all sizes safely

Work Schedule

• Part-Time
• Monday–Friday shifts
• Weekend availability required
• Holiday availability required

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.

We are Madison's premier pet vacation facility, offering a clean, fun, and safe place for pets to enjoy while their owners are away. Visit us and see why the most finicky dog and cat owners trust their pets to our loving care. Featuring Madison's largest outdoor play-yards in a beautiful 7-acre wooded setting, our dedicated staff provide lots of personal attention in an immaculate, healthy, secure state of the art environment.

Pay: Starting at $16.00 / hour

Pay:

• Tips

Benefits:

• Employee discount
• Paid training
• Flexible schedule
• 401(k)
• 401(k) matching
• Referral program

Job Type: parttime

Schedule:

• Monday to Friday
• Weekend availability
• Holidays

Education: No education required

Work location: On-site

Camp K9 Pet Resort & Day Camp 865 - Madison. 4934 Felland Rd, Madison, WI, 53718