Customer Service Rep.

Location: Mt. Laurel, NJ, United States

Date Posted: Oct 8, 2026

Job ID: 10001154

Job Description

Description

Marketing Statement:

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.

Customer Service Representative

This remote Customer Service Representative at American Collectors Insurance will be the first point of contact for all customers utilizing our call center for routine policy updates. This role is 100% virtual.

Key Responsibilities:

• Demonstrate a high level of responsiveness and focus on providing our customers, agents and brokers with a superior level of service
  • Answer questions about our brand, product offerings and/or coverage limits
  • Perform changes to in-force policies
  • Obtain necessary documentation quickly and efficiently
  • Follow and adhere to underwriting compliance and service standards
• Maintain a high level of quality, consistently adhering to underwriting guidelines and appetite in order to generate healthy, profitable business
• Expected to be on phones 100% of the time
  • Receive inbound calls from policy holders, agents and brokers needing service on existing policies
  • Make outbound calls to maintain and manage consistent follow-up processes
• Work as a team to create and maintain relationships with customers, agents and brokers
  • Build trust and credibility quickly
  • Thoroughly document all interactions
• Meet all production goals
• Escalate complex risks to more senior underwriters for additional assistance or reassignment
• Performs other duties as assigned

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

Benefits:

We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.

Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx

Summary

The individual in this position will be a first point of contact for all existing customers, agents and brokers utilizing our call center for routine service updates, support or service issues with limited authority to exercise minimum underwriting discretion within predetermined parameters. They will provide the best customer service possible and maintain our underwriting integrity.