Customer Service Rep

Applications to the City of Deerfield Beach are reviewed as received. Early application is encouraged, as this posting may close at any time. Performs clerical work involving the receipt, review, and processing of program registrations, facility rentals, and special event applications utilizing the Department’s registration software. Work also involves general office, clerical, customer service, and computer work as assigned. Employees assigned to this classification have considerable public contact and must exercise discretion, tact, and diplomacy in assisting customers and explaining and answering questions in person and over the telephone.

Work is performed under general supervision of the assigned supervisor, and performance is reviewed while in progress and upon completion through observation, discussions, and review of report

Essential Functions The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Processing registrations for Parks and Recreation programs.
• Handling facility and athletic field rental reservations.
• Receiving and processing special event applications.
• Greeting internal and external customers and responding to questions and inquiries in person, via email, and by phone.
• Answering incoming phone calls and providing customers with directions, information, and assistance.
• Providing information regarding programs, facilities, fees, availability, and department procedures.
• Performing cashiering and payment processing procedures for Parks and Recreation customers.
• Processing payments, reconciling accounts, reviewing deposits, checks, and receipts, and maintaining accurate financial records.
• Maintaining accurate program registration, facility rental, and special event application records.
• Providing general front-counter and customer service support for the Parks and Recreation Department.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Typical Qualifications MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Graduation or GED equivalent.
• One (1) year of clerical or customer service experience or an equivalent combination of education, training and experience.
• Must possess and maintain a valid state driver’s license with an acceptable driving history.

Preferred Education And Experience Requirements

• Certifications in customer service, call center, help desk, or related field

Knowledge, Skills And Abilities Knowledge, Skills and Abilities, Work Environment and Work Hours

• Knowledge of general office practices and procedures and personal computer operation.
• Knowledge of business English and spelling
• Skill in customer service and in the use of standard office equipment.
• Ability to use small office equipment and computers.
• Ability to establish and maintain effective working relationships with City officials, vendors, and the general public.

Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Work Environment Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None.

WORK HOURS Monday – Friday 8am- 5pm (May be required to work nights, weekends and holidays to meet the business needs of the City.)

Americans With Disabilities Act Compliance The City of Deerfield Beach is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Essential Safety Functions It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.

Emergency Management Responsibilities Note: During emergency conditions, all City employees are automatically considered emergency service workers. City employees are subject to being called to work in the event of a disaster, such as hurricane, or other emergency situations and are expected to perform emergency service duties as assigned.

The City of Deerfield Beach values the service veterans and their family members have given to our country and supports the hiring of returning service members and military spouses.

Under the directive of House Bill 531 (2025), please see link below to the new Care Provider Background Screening Clearinghouse Education and Awareness website.

https://info.flclearinghouse.com

City Of Deerfield Beach 2026 Benefits Summary HOLIDAY LEAVE Twelve (12) days shall be the days observed by all City employees as holidays and the one (1) personal leave day shall be taken at the employee’s discretion with permission of the Department Director or their designee (once each calendar year)

New Year's DayLabor DayMartin Luther King Jr. DayVeteran's DayPresident's DayThanksgiving DayMemorial DayDay Following Thanksgiving DayJuneteenthChristmasIndependence Day Day preceding or following Christmas Day as designated by the City Manager

VACATION LEAVE Employees Start To Accrue Vacation Leave Effective At The Start Of The First Full Month Of Employment Based On The Following Schedule

Service Time Leave Accumulated Annually Hours Maximum Accrual Hours 0 - 48 months96 hours per year19249 - 108 months112 hours per year224109 - 168 months136 hours per year272169 months and over 176 hours per year352

SICK LEAVE Employees start to accrue sick leave effective at the start of the first full month of employment. Employees sick days shall be credited at the rate of eight (8) hours or one (1) working day for each month of completed service.

RETIREMENT PLAN The City provides a defined contribution plan under Section 401(a) of the U.S. Internal Revenue Code. The City contributes eight percent (8%) of your salary as an employee, and you as an employee contribute four percent (4%) of your salary. The City has a 5-year Vesting Schedule. Vesting refers to your ownership of the money in your account. Based on your period of service completed you are gradually vested in your employer contributions: 20% in 1 year, 40% in 2 years, 60% in 3 years, 80% in 4 years and 100% upon the completion of 5 years of service.

Employees may also make voluntary contributions to a 457 Deferred Compensation Plan, up to the annual limit as defined by the IRS.

EDUCATIONAL REIMBURSEMENT PROGRAM Full-time employees are eligible to receive educational reimbursement for undergraduate and graduate coursework according to the following criteria and schedule of benefits. Employees who have completed their one (1) year of employment are eligible to participate in the Educational Reimbursement Program. With approval of the course(s) and subject to availability of funds, employees may be eligible for reimbursement (other than Master's Degree program courses) of 100% for a grade of A, 90% for a grade of B, and 75% for a grade of C. The City will provide reimbursement up to a maximum of $5,250.00 per tax (calendar) year based on current federal taxation requirements and limits, or as may be modified in future years. Per IRS regulations, tax-free benefits under an education assistance program are limited to $5,250 per employee, per year.

ANNUAL EVALUATIONS An annual evaluation will be given on the anniversary date of employment. Annual evaluations are eligible for merit increases to commensurate with the City’s pay for performance policy of up to 3%.

DISCOUNT PROGRAMS The City offers a variety of discount programs. The following are some areas for available discounts: Tickets at Work, Government Car Rental, Tri-Rail EDP Discount., and etc.

WELLNESS PROGRAMS Employees on the City's medical plan may participate in the City’s Wellness Program to help offset the cost of their medical premiums. For new hires, points toward the Wellness Program can be accumulated starting from your date of hire through the last day of the year. Existing employees may begin participating in the program at any time. Please note, points will only be tallied on a calendar-year basis.

Employee Benefits Highlights The City of Deerfield Beach provides group insurance benefits to eligible employees. The Employee Benefit Highlights Booklet provides a general summary of the benefit options as a convenient reference.

2026 Employee Benefits Highlights

Please note, the benefits listed above are subject to change. Full descriptions of each benefit listed may be found in the Employee Benefits Highlight Booklet, Employee Personnel Rules and Regulations, applicable Collective Bargaining Agreement, or by contacting Human Resources and Risk Management at 954-250-4107 or [email protected] 01

Which of the following best describes your highest level of education?

• Less than High School
• High School Diploma or Equivalent
• Some College
• Associate's Degree/Trade School/Certification
• Bachelor's Degree
• Master's Degree or higher

02

This position requires a minimum of one (1) year of clerical or customer service experience or an equivalent combination of education, training and experience. Which of the following best describes your experience as indicated above? Your response must be validated by the information provided in the WORK EXPERIENCE section of your application and will be verified by Human Resources if selected.

• No experience
• More than 6 months but less than 1 year
• More than 1 year but less than 2
• 2 years or more

03

Do you have possession of a valid Florida driver's license or other state license equivalent to a Florida Class E with an acceptable driving history? (must remain valid throughout employment)

• Currently have a valid Florida Class E or higher
• Currently have valid state license equivalent to a Florida Class E license
• None of the above

04

Has your driver's license ever been suspended, cancelled or revoked for any reason in the past 7 years?

• Yes
• No

05

Do you possess a current certifications in customer service, call center, help desk, or related field? (If Yes, please attach to application)

• Yes
• No

06

Have you previously applied to this or any other position with the City of Deerfield Beach?

• Yes
• No

07

If yes, please state the position(s) and dates applied.

08

Where did you hear about this job opportunity?

• Governmentjobs.com
• LinkedIn
• Social Media
• Deerfield-beach.com
• Word of Mouth
• Other
• Required Question