Customer Service Rep/ Project Coordinator

Gulf Electroquip is located in Houston, Texas, USA. We specialize in new, remanufactured and repaired AC and DC motors and generators for the oil & gas, dredging, paper, petrochemical, mining, utilities and transportation industries. Our power equipment can be engineered and manufactured to meet the specific needs of our clients. All our engineering is performed at our facility making sure that exact specifications are met.

We are a leading electric motor and generator manufacturer dedicated to delivering high quality products and exceptional service to our clients. With a commitment to innovation and customer satisfaction, we are seeing a skilled Customer Service/Project Coordinator to join our dynamic team.

As a Customer Service/Project Coordinator, you will play a pivotal role in ensuring customer satisfaction and managing projects related to electric motors and generators. You will serve as the primary point of contact for our clients, offering unparalleled support and guidance throughout their experience with our company.

• Customer Support: Provide outstanding customer service by addressing inquiries, resolving issues, and offering technical assistance related to electric motors and generators. This will include new product sales as well as repair of their equipment.

• Project administration: Oversee projects from inception to completion, coordinating with internal teams and external stakeholders to ensure timely delivery and adherence to project requirements.

• Order Processing: Handle order processing tasks, including generating quotes for customers, answering phones, and entering sales orders accurately and efficiently.

• Data research and reporting: Conduct research and compile data to create reports for various departments such as sales, clients, production, and accounting as needed.

• Documentation Creation: Generate documentation requested by clients to support their understanding of products, processes, and project specifications.

• Technical expertise: Develop a deep understanding of our product offerings and technical specifications to effectively address customer inquiries and provide insightful recommendations.

• Problem resolution: Proactively identify and resolve customer issues, leveraging strong problem-solving skills and collaborating with cross-functional teams to achieve optimal outcomes.

• Relationship building: Cultivate strong relationships with customers, suppliers, and partners to foster trust and loyalty, service as a trusted advisor and advocate for their needs.

• Continuous Improvement: Identify opportunities for process enhancements and contribute to the development of best practices to streamline operations and enhance the overall customer experience.

• High School diploma required.

• 6+ years’ experience in an office environment

• Some mechanical aptitude &/or oilfield experience is helpful.

• Previous experience in customer service, project coordination/management, or technical support, preferably within the electric motor and generator industry.

• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively.

• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously and prioritize tasks effectively.

• Proficiency in Microsoft Office Suite and project management tools.

• Ability to build strong relationships with customers, suppliers, and internal teams.

• Problem solving mindset with customer-centric approach to resolving issues and exceeding expectations.

• As part of a team, we seek individuals who thrive in collaborative environments and demonstrate self-motivation and independence. We are looking for team players who excel in working with others and can effectively manage tasks with minimal supervision.