Customer Service Rep - Water Dept

The Cullman County Water Department is accepting applications for a CSR (Customer Service Representative). The CSR will assist all walk-in customers, answer all phone calls, and assist customers with their accounts, service orders and dispatches to service crew when needed. Also, calls in all emergency and 48-hour line locates. Not every employee in this job will necessarily be assigned to every task. Other duties as assigned.

Requirements For Position

• Knowledge of office practices.
• Reading skills to comprehend policies, procedures and regulations.
• Writing skills to prepare receipts and work orders.
• Math skills to prepare bills, receipts and bank statement.
• Ability to work with money.
• Ability to communicate effectively with co-workers, supervisors and the general public.
• Ability to operate office equipment; computer, copier, calculator, fax machine, etc

Must possess a high school diploma or equivalent. Course work in data entry and some experience working with the public preferred; however, any combination of education and experience which provides the characteristics listed above will be considered.