Customer Service - Repair Facility

Recruiter: Objective Personnel

Job Ref: BOK005995/LA

Date posted: Thursday, September 10, 2026

Location: Middelburg, South Africa

Salary: 22000 Monthly

SUMMARY: Seeking customer-focused, technically inclined and highly organised individual, with the ability to manage multiple repair-related tasks while maintaining excellent communication with customers and internal departments.

POSITION INFO: Qualification Matric Requirements 1 - 2 Years' experience in Customer Service, Internal Sales, Administration or a similar environment. Previous experience in a repair facility, electrical motors (e.g. starter motor, wiper motor), engineering or technical environment will be an advantage. Experience with purchasing/procurement will be advantageous. Computer literate with a good working knowledge of Microsoft Office. Accounting literacy. Technical aptitude and willingness to learn about electrical motors and related products. Own reliable transport to and from work. Duties Receiving and processing customer repair enquiries and requests. Assisting customers with queries relating to electric motor repairs and turnaround times. Creating and following up on repair job cards and related documentation. Preparing and following up on quotations. Liaising with customers regarding repair progress, costs and completion dates. Coordinating with the Repair Facility/workshop to ensure customer commitments are met. Purchasing parts, materials and components required for repairs. Obtaining supplier quotations and placing purchase orders. Following up with suppliers on outstanding orders and delivery dates. Checking and following up on outstanding/back-ordered items. Liaising with the warehouse and dispatch departments regarding parts and completed repairs. Assisting with scheduling and coordinating repairs and deliveries. Maintaining accurate records and updating customers on job status. Providing administrative and reporting support to the Repair Facility. Assisting with invoicing and ensuring relevant documentation is complete. Handling customer complaints and resolving queries professionally. Supporting the external sales and internal sales teams where required. Attending relevant meetings. Performing general office and administrative duties.