SYGMA Network

JOB SUMMARY This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
RESPONSIBILITIES
<ul>
<li>Answer all incoming concerns/needs from all customers</li>
<li>Key pick-up request</li>
<li>Handle transportation/routing on delivery questions</li>
<li>Process will-call orders</li>
<li>Provide customers with invoice copies.</li>
<li>Process credits</li>
<li>Maintaining Call list</li>
<li>Monitor orders before the cut-off</li>
<li>Communicate regularly with the AE (account executives) and customers.</li>
<li>Manage the same-day deliveries for OPCO (operating company)</li>
<li>Perform other duties as directed by Supervisor.</li>
</ul>
QUALIFICATIONS Education
<ul>
<li>High school diploma or equivalent.</li>
</ul>
Experience
<ul>
<li>1 year prior outside foodservice sales coordination or customer support experience</li>
<li>Preferred: Previous call center experience</li>
</ul>
Professional Skills
<ul>
<li>Strong telephone communication skills</li>
<li>Able to work in a fast pace environment</li>
<li>Ability to sit and work at a PC for extended periods</li>
<li>Proficient in MS Office</li>
</ul>

Customer Service Represenative

Customer Service Represenative

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