Customer Service Represenative

Job Overview

At Joseph Unruh American Family Insurance, we believe that insurance is about more than just policies—it is about protecting the dreams of our neighbors right here in Greeley, Colorado. We are looking for a friendly, organized individual to join our team as a Customer Service Representative. In this role, you will be the heartbeat of our office, serving as the first point of contact for the families and business owners who rely on us. You will spend your days listening to our clients, solving their problems, and ensuring they have the coverage they need to move forward with confidence. We take pride in our welcoming, upbeat office culture where everyone is treated like family. If you enjoy helping people, have a knack for solving puzzles, and want to play a meaningful role in your local community, we would love to get to know you. You will have the chance to grow your skills, make a genuine difference in the lives of others, and become a cornerstone of our dedicated team.

Salary Range: $18.00 - $25.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)
Flexible Schedule
Life Insurance
Hands on Training
Mon-Fri Schedule

Requirements

State of Colorado Property and Casualty Insurance License.

State of Colorado Life and Health Insurance License.

Previous experience working in a professional office or customer service role.

Strong computer literacy and comfort navigating multiple software systems simultaneously.

Attention to detail when documenting client interactions and processing policy changes.

Warm and clear phone communication skills.

Responsibilities

Welcome clients into our Greeley office and make them feel supported from the moment they walk through our doors.

Manage daily policy inquiries, billing questions, and coverage adjustments with accuracy and care.

Document all client interactions clearly so we can provide consistent support across our entire office.

Review existing insurance programs to ensure our families are protected against life's unexpected moments.

Collaborate with our agents to resolve complex issues while maintaining a positive and helpful atmosphere.

Maintain organized records and handle administrative tasks that keep our office running smoothly each day.