Customer Service Representative 1

Join the best in the industry at Nex****tech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nex****tech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nex****tech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nex****tech today!

• Answers incoming phone calls and emails

• Creates and updates service calls in company systems

• Enters customer notes and maintains accurate records

• Provides regular communication between customers and operations teams

• Checks technicians in and out of service calls

• Assists customers with general inquiries, scheduling assistance, ETA updates, vendor meets, parts inquiries, technician notes, quotes, after-hours support, online platform updates, and IVR assistance

• Processes Integrated New Service Calls (NSC)

• Updates online customer portals

• Supports Work Order to Cash (WOTC) processes

• Escalates complex customer issues to appropriate resources

• Completes assigned tasks in a safe, accurate, thorough, and alert manner

• Upholds Company policies and procedures

• Works in a professional manner with managers, supervisors, coworkers, customers, and the public

• Other related job duties as assigned

• Demonstrated customer service experience with a stable work history

• Effective verbal and written communication skills

• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel

• Keyboarding skills of 40+ WPM with accuracy

• Ability to prioritize and manage multiple tasks in a fast-paced environment

• Strong organizational skills and attention to detail

• Ability to establish and maintain effective working relationships with customers and internal stakeholders

• Ability to accurately enter, maintain, and retrieve information from various systems

• Ability to exercise sound judgment and apply basic problem-solving skills to resolve routine customer concerns

• Demonstrated commitment to providing a high level of customer service

• Ability to work independently and collaboratively within a team environment

• Ability to adapt to changing priorities and business needs