Customer Service Representative (1-year contract, convertible)

Key responsibilities

• Provide a personable, friendly, and positive customer service experience across all channels.
• Work independently and collaboratively to complete tasks on time based on urgency and importance.
• Support teammates by completing assigned tasks on time, helping others, and communicating your workload with leads and managers.
• Follow communication procedures, guidelines, and policies. Research answers or solutions as needed.
• Escalate to your direct report when unsure or unable to make a decision or solve a problem.
• Efficiently address and resolve user issues primarily via live channels while maintaining and exceeding KPIs focused on customer satisfaction, productivity, and accuracy.
• Handle booking support requests to drive retention and ease of use.
• Assist customers throughout the partner's experience across the dual-sided marketplace.
• Establish connections and build customer trust.

Pay: Php25,000.00 - Php50,000.00 per month

Benefits:

• Promotion to permanent employee

Work Location: In person