Customer Service Representative 4

Job Title - Customer Service Representative 5

Estimated Start Date 9 November 2026

Building Location Nashville, TN 37203

Daily Schedule (including any anticipated weekly/monthly OT) Monday-Friday 8am-5pm

Estimated Duration 12 months

Summary:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.

Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

* Refer unresolved customer grievances to designated departments for further investigation.

* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

* Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

* Solicit sale of new or additional services or products.

Skills:

* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. * Ability to work independently and manage one's time.

* Ability to accurately document and record customer/client information.

* Previous experience with computer applications, such as MS Word and PowerPoint.

Education/Experience:

* High school diploma or GED required.

* 5-7 years customer service related experience required.

Additional Role Details:

Commercial P&C Underwriting CSR background preferred.

Position's Contributions to Work Group:

• Addressing and resolving customer issues and inquires. Ensuring all customer communication is clearly documented.

• Identifying issues and determining appropriate course of action for effective resolution.

• Processing results from analysis of data. - Execution of customer service standard processed. Maintaining customer accounts and relationships.

Why this Role?

• This is a foundational role with opportunity to provide memorable customer experience and have extraordinary impact on customer relationships.

Our team onboarding process is structured with a variety of learning experiences with multiple peers.

Typical Day or Week in the Role

Typical task breakdown:

• Customer Service portal and email box inquiries.

• Customer account reconciliation.

• Reviewing and researching customer requests related to disputed transactions, refunds, payment instructions, etc.

• Assist with incoming and outbound customer calls.

• Processing new business and insurance policy renewals

Interaction with team:

• 4 workers fall under the work director: 3 full-time employees, 1 agency.

Work environment:

• All office environment

Years of experience:

* 10+ years customer service -related experience required.

-2 years of insurance related experience

Degree requirement:

High school diploma or GED required. (College degree preferred).

Do you accept internships as job experience: No

Are there past or additional job titles or roles that would provide comparable background to this role: Underwriting Assistant, Customer Service Representative

Top 3 Skills

1. Attention to detail

2. Quick learner

3. Team oriented

Technical Skills (Required)

Data Analysis.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as MS Office.

Prior Commercial P&C insurance experience Soft Skills (Required)

Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills. Ability to work independently and manage one's time

Effective Communication.

Problem Solving.

Disqualifiers/Red Flags:

-Required to live in Nashville and if they need to relocate, they need to be in Nashville since day one and relocate at their own expense.

-Remote work

-Previous life & health insurance, claims background

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.