Customer Service Representative (Abuja)

YangaBeauty is seeking a proactive, customer-focused, and detail-oriented Customer Service Representative to serve as the first point of contact for our customers. The ideal candidate will be responsible for delivering exceptional customer experiences, resolving inquiries efficiently, and supporting the company's commitment to excellence in beauty retail and customer satisfaction.

Key Responsibilities

Customer Support & Engagement

• Deliver exceptional customer service across multiple channels, including phone calls, emails, live chat, and social media platforms.
• Respond promptly to customer inquiries, concerns, and requests while maintaining a professional and friendly attitude.
• Build and maintain positive relationships with customers to enhance brand loyalty and satisfaction.

Product Knowledge & Advisory

• Develop and maintain in-depth knowledge of YangaBeauty products and services.
• Provide accurate product information, recommendations, and guidance tailored to customers' needs.

Order & Returns Management

• Assist customers with order placement, tracking, delivery updates, returns, and exchanges.
• Coordinate with relevant teams to ensure timely resolution of order-related issues.

Complaint Resolution

• Handle customer complaints with empathy, professionalism, and efficiency.
• Investigate issues thoroughly and provide timely, satisfactory resolutions.

Customer Feedback & Reporting

• Collect, document, and communicate customer feedback, insights, and trends to relevant departments.
• Contribute recommendations that help improve products, services, and overall customer experience.

Documentation & Record Keeping

• Maintain accurate records of customer interactions, transactions, and resolutions within the company's CRM and support systems.
• Ensure confidentiality and compliance with data protection standards.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Retail Operations, and other departments to support business objectives and improve customer satisfaction.
• Contribute positively to a collaborative and high-performing team culture.

Requirements & QualificationsExperience

• Minimum of 1–2 years of proven experience in a customer service, customer support, or client-facing role.
• Experience within the beauty, retail, e-commerce, or FMCG industry is an added advantage.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-management abilities.
• Effective problem-solving and conflict-resolution skills.
• Ability to multitask and thrive in a fast-paced work environment.
• High level of professionalism, patience, and attention to detail.
• Strong organizational and time-management skills.

Technical Proficiency

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using CRM systems, customer support software, and digital communication tools.

Education

• Bachelor's degree in a relevant field.
• Completion of the National Youth Service Corps (NYSC) programme is mandatory.
• Professional certifications in Customer Service, Customer Experience, or related fields will be an added advantage.

Benefits

• Competitive salary with guaranteed and timely payment.
• Comprehensive health insurance coverage.
• Pension contribution in line with the Nigerian Pension Reform Act.
• Ongoing training, learning, and career development opportunities.
• Paid annual leave, sick leave, and public holiday benefits.
• Employee discounts on YangaBeauty products and services.
• Performance-based recognition and reward programmes.
• Supportive, inclusive, and growth-oriented work environment.
• Access to tools and resources required for optimal performance.

Pay: ₦130,000.00 - ₦150,000.00 per month

Work Location: In person