Customer Service Representative (ACTIVE POOLING)

Customer Service Representative (ACTIVE POOLING)

Account: US Financial (Banking Account)

Shift: Night Shift

Location: BGC, Taguig City

Work Setup: 100% Onsite

Job Overview

We are looking for Customer Service Representatives who are passionate about delivering excellent customer experiences. In this role, you will handle customer inquiries, resolve concerns efficiently, and provide accurate information while maintaining a high level of professionalism and service quality.

Key Responsibilities

• Respond to customer inquiries regarding products, services, and account-related concerns.
• Provide accurate information and recommend appropriate products or services when applicable.
• Create, update, and maintain customer account information.
• Investigate and resolve customer issues by identifying root causes and providing effective solutions.
• Process account adjustments and service requests as needed.
• Document customer interactions and maintain accurate records.
• Prepare reports and provide insights based on customer feedback and interactions.
• Contribute to team goals and support continuous improvement initiatives.

Qualifications

Required

• At least 18 months of experience in the contact center/BPO industry .
• Strong verbal and written communication skills.
• Experience in voice support roles handling customer interactions over the phone.
• Basic computer and system navigation skills.
• Willing to work on a shifting schedule.
• Willing to work onsite in BGC, Taguig.
• Available to start immediately or within 30 days.

Preferred

• Experience in Telecommunications, Retail, E-commerce, Banking, Financial Services, or other Voice Accounts .
• Proven ability to thrive in a fast-paced environment and manage high-volume customer interactions.
• Strong customer service orientation, adaptability, and problem-solving skills.
• Previous experience supporting financial or banking accounts is an advantage but not required.
• Quick learner with the ability to adapt to new processes and systems.

What We're Looking For

• Excellent communication and interpersonal skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to multitask and work efficiently in a high-volume call environment.
• Dependable, coachable, and eager to learn.