BERKS COUNTY INSURANCE GROUP, INC.

At Berks County Insurance Group, Inc., we’re committed to delivering exceptional insurance solutions and customer care. As a trusted agency, we focus on building strong relationships with our clients while offering a dynamic and supportive team environment. We're growing and seeking a motivated Inside Insurance Agent / Customer Service Representative to join our team!
We are looking for a personable, detail-oriented, and proactive professional to assist new and existing clients with their insurance needs. This role combines service and account management, offering a unique opportunity to help individuals protect what matters most to them.
Key Responsibilities:
<ul>
<li>Respond to inbound inquiries via phone, email, or agency text.</li>
<li>Assist clients with policy changes, billing questions, and general customer service.</li>
<li>Process new policies, endorsements, renewals, and cancellations accurately and efficiently (on behalf of our licensed agents)</li>
<li>Identify cross-selling opportunities and work on marketing projects</li>
<li>Maintain strong relationships with clients by delivering excellent service and timely follow-ups</li>
<li>Stay current with industry trends, carrier guidelines, and product offerings</li>
<li>Support the agency’s growth by meeting service goals</li>
</ul>
Qualifications:
<ul>
<li>Active Property &amp; Casualty Insurance License (or willing to obtain) preferred</li>
<li>Prior experience in insurance, sales, or customer service preferred</li>
<li>Excellent verbal and written communication skills (Bilingual Preferred)</li>
<li>Strong organizational and multitasking abilities</li>
<li>Proficient in using Agency Management Systems, and standard MS Office tools</li>
<li>Positive attitude, dependable work ethic, and a customer-first mindset</li>
</ul>
What We Offer:
<ul>
<li>Competitive hourly base + incentive pay</li>
<li>Paid time off and holidays (if full time)</li>
<li>401k with Employer matching</li>
<li>Opportunities for professional growth and advancement</li>
<li>Supportive, team-oriented environment</li>
<li>Ongoing training and licensing support</li>
</ul>
How to Apply:
Submit your resume and a brief cover letter outlining your experience and why you'd be a great fit for the role. We look forward to connecting with you!
Please submit to: <a href="mailto:Jim@BerksCountyInsurance.net" rel="nofollow noopener" target="_blank">Jim@BerksCountyInsurance.net</a>
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul>
Application Question(s):
<ul>
<li>How many hours per week are you interested in working?</li>
</ul>
Experience:
<ul>
<li>Insurance Agency: 1 year (Preferred)</li>
</ul>
Language:
<ul>
<li>Spanish (Preferred)</li>
</ul>
License/Certification:
<ul>
<li>Property &amp; Casualty License (Preferred)</li>
</ul>
Ability to Commute:
<ul>
<li>Mount Penn, PA 19606 (Required)</li>
</ul>
Work Location: In person

Customer Service Representative /Administrative Assistant (FT or PT)

Customer Service Representative /Administrative Assistant (FT or PT)

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