Customer Service Representative Agents

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We are seeking detail-oriented and customer-focused Customer Service Representatives. This role is responsible for managing inbound and outbound customer requests, coordinating service appointments, and ensuring a seamless experience across all customer touchpoints.

Compensation: $17.50 per hour plus potential bonuses

What You'll Do:

Key Responsibilities:

• Respond to inbound and outbound requests for priority service appointments via phone, email, chat, and customer portals
• Schedule, reschedule, and cancel appointments in coordination with capacity planners and dispatch teams
• Handle a variety of customer inquiries including billing questions, technician ETAs, scheduling concerns, and product/service information
• Resolve customer issues by identifying needs, researching solutions, and escalating when necessary
• Maintain accurate customer records and update account information in internal systems
• Accurately document and disposition all interactions in call monitoring software
• Process payments in compliance with CPI regulations (when applicable)
• Collaborate with Sales and Service Coordinators to improve scheduling accuracy and response times
• Communicate service status updates to customers in a timely and professional manner
• Support dispatch operations as needed to ensure efficient service delivery
• Create and process invoices and maintain reporting requirements
• Stay up to date on company products, services, and promotions
• Maintain reliable attendance and consistent on-time performance
• Perform additional duties as assigned