Customer Service Representative - Agriculture

Customer Service Representative

Employment Type: Full Time, Permanent

Division: New-Life Mills

Location: Denfield Feed Mill, ON

Who We Are

Parrish & Heimbecker, Limited (P&H) is a Canadian, family-owned company with over 115 years in agriculture. We operate across four divisions: Grain & Crop Inputs, Flour Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian farms to tables across the country and beyond, we’re committed to quality, innovation, and sustainability as we shape the future of food and agriculture.

Your Team

New-Life Mills: New-Life Mills has been a leader in livestock nutrition since 1964, providing feed solutions that support healthy, productive animals. With a focus on research, quality assurance, and species-specific expertise, we help farmers achieve optimal performance and profitability.

Want to know more? Start here: New-Life Mills | Parrish & Heimbecker

The Role

We are seeking a Customer Service Representative to join our New-Life Mills team. This role is responsible for providing our customers with a seamless experience while working within our central order desk and in collaboration with production and logistics to capitalize on internal efficiencies.

Day to Day

• Primary responsibility management automated feeding programs and standing orders, apply for veterinary prescriptions, coordinate with sales rep and production staff.
• Collaborate with colleagues to cover customer service needs of all accounts
• Add new customer information to files, including shipping location, special instructions, flock identification records.
• Record feed inventory records as reported by delivery personnel in Aeros Live Animal Management software.
• Address needs of customer and effectively communicate to parties involved.
• Complete office filing including customer invoice, batching and order history, historical records maintenance.
• Support of Feed Assure and Health & Safety Program as required.

What You’ll Bring

• Attained Ontario Secondary School Diploma (OSSD)
• Strong Computer and Typing Skills, especially Office, Excel, Word
• Proficient and accurate with data and details
• Ability to work with various personalities, while working towards a common goal
• Post-secondary in office administration, supply chain, or agribusiness in preferred
• Having an Agricultural background is an asset

Why Join Us

At P&H, our people are our priority. We’re committed to fostering a workplace that supports professional growth, well-being, and a strong sense of community. Join a team that shares your Passion & Heart for Canadian agriculture, and take advantage of benefits designed to help you thrive and succeed:

• Comprehensive Health Coverage (Medical, Dental, and Vision)
• RRSP Matching Program
• Paid Time Off and Wellness Initiatives
• Learning and Development Opportunities
• Tuition Reimbursement
• Employee Assistance Program

Apply Today!

We thank all applicants, however only those selected for an interview will be contacted.

P&H does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants. All applications are reviewed by a member of our Talent Acquisition team or hiring team.