Customer Service Representative — AI Action Camera

application volume

Requirements:

• At least finished SHS or completed 2 years in college
• 1 year experience in BPO industry handling blended campaigns
• Strong communication skills, both verbal and written
• Amendable working during graveyard shifts (fixed graveyard)
• Can working during weekends and/or holidays, if required
• Can work in Gilmore, Quezon City (beside LRT Gilmore Station)

Key Responsibilities

• Handle customer inquiries through voice calls, email, and chat regarding AI camera products and services.
• Provide product information including features, specifications, setup process, and compatibility.
• Assist customers with order status, delivery updates, returns, exchanges, and warranty concerns.
• Guide customers through basic troubleshooting, installation, and configuration of AI cameras and related applications.
• Document all customer interactions accurately in the system and maintain updated records.
• Coordinate with technical support, logistics, and other internal teams to resolve customer issues.
• Ensure concerns are addressed within service level agreements and company policies.
• Maintain professionalism and deliver excellent customer service across all communication channels.
• Follow campaign procedures, quality standards, and data privacy guidelines when handling customer information.
• Meet performance metrics such as productivity, quality assurance scores, and customer satisfaction targets.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos® emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.