Customer Service Representative - Alabang

Responsibilities:

• Account Servicing. Listens attentively to customers in order to address issues / questions responsibly; Updates
  account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
• Functional Knowledge. Displays expertise in product and service knowledge; Understands and adheres to company
  policies and procedures.
• Training. Completes and -asses assessment of the required web-based training (WBT) within timelines to prevent
  potential job risks
• Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online
  technical support, and assist customers with other account-related concerns

Qualifications:

• At least high school level
• Must have at least 7 months Call Center experience, Shared Services or Business Process Outsourcing background
• Fluent in English and excellent conversational skills
• Preferably with Financial or Fraud Background

Interested applicants may submit an application in the link below:

https://capitalone.wd12.myworkdayjobs.com/Capital\_One/job/Alabang-Muntinlupa-City/Sr-Operations-Representative\_R[236716](tel:236716)