Customer Service Representative & Administrative Support

Iron Mountain Irrigation is looking for a friendly, dependable, organized person to support our customers, technician(s), and General Manager. You’ll help keep communication, scheduling, and follow-ups running smoothly while our technicians are in the field.

This position is fully in person in Phoenix, AZ 85020. It starts part-time and is expected to grow quickly into full-time.

Pay and schedule

• Starting at $20 per hour, with room to grow as skills and responsibilities develop.
• Monday–Friday, typically 7–11 a.m. or 11 a.m.–3 p.m., depending on operational needs.
• Availability for either shift is needed.

What you’ll do

• Answer customer calls, text messages, and assigned emails professionally.
• Gather accurate information and maintain clear customer records in Jobber.
• Schedule appointments and coordinate with technician(s).
• Send confirmations, communicate schedule changes, and follow up on estimates and outstanding requests.
• Listen to customer concerns, document the details, and bring financial questions or decisions requiring approval to the GM.
• Follow up with customers after a decision is made, keeping them informed through resolution.
• Provide administrative support, with responsibilities introduced gradually as you learn.

What we’re looking for

• High school diploma or equivalent required.
• Friendly, professional communication and a helpful approach to customers.
• Dependable attendance, organization, and follow-through.
• Basic computer skills, including email, typing accurate notes, and using web-based software.
• Ability to learn quickly, apply feedback, and ask questions when needed.
• Good judgment about what you can handle and when to involve the GM.

Customer service, reception, scheduling, or administrative experience is preferred, not required. Irrigation experience is not required.

What success looks like

Customers feel heard and supported. Appointments and notes are accurate, follow-ups get completed, and technician(s) and the GM can rely on you to keep routine office communication moving.

Pay: From $20.00 per hour

Work Location: In person