Customer Service Representative & Kids Program Assistant

We're looking for an organized, people-first Customer Service Representative & Kids Program Assistant to support our team. You'll work closely with our program director to keep students engaged and families supported — splitting your time between administrative work and the training floor. No martial arts background required (though a major plus!).* We're looking for someone who's genuinely great with kids and youth*, comfortable with a customer-facing role, and organized enough to keep the administrative side running smoothly.

What You'll Do

• Support student retention — track attendance, follow up with families, help flag students who may be at risk of dropping off, and assist with belt promotion and event outreach
• Be a visible, energetic presence on the floor during class hours — greeting students and parents, supporting trial lessons, and assisting with parent conversations
• Serve as a go-to point of contact for parent questions, concerns, and account needs
• Handle day-to-day admin work — scheduling, data entry, phone/email correspondence, and keeping our records and systems organized
• Help create a warm, welcoming environment for new and current families

What We're Looking For

• Experience in customer service and administrative/office work
• Genuine enthusiasm for and experience working with kids and teens
• Comfortable being people-facing and proactive — this isn't a desk-only, admin-only role
• Reliable, organized, and detail-oriented
• Able to work evening and Saturday afternoon hours
• No martial arts experience necessary, though preferred — we'll train you on our programs

Nice to Have

• Prior sales or membership-based sales experience
• Experience with CRM, scheduling, or membership management software
• Bilingual

Pay: $18.00 - $22.00 per hour

Benefits:

• Flexible schedule

Work Location: In person