Customer Service Representative - Appointment Setting AU Account

About the role

Customer Service Representative – Appointment Setting

NextOffice Inc. is currently seeking a professional, customer-focused, and highly motivated Customer Service Representative to support one of our Australian clients.

Salary: ₱25,000 – ₱30,000 per month Work Arrangement: Strictly On-Site

Location: Rosario, Pasig City

IMPORTANT: This is a STRICTLY ON-SITE position. Applicants must be willing and able to report to our office in Rosario, Pasig City. This is NOT a work-from-home or hybrid position.

Position Overview

The Customer Service Representative will be responsible for providing professional and efficient customer support while assisting with appointment setting and follow-up activities. The successful candidate will communicate directly with customers, address inquiries, understand their needs, and ensure that appointments are properly scheduled and managed.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner.

• Respond to customer inquiries and provide accurate and timely information.

• Assist customers with their requests, concerns, and service-related needs.

• Establish and maintain positive relationships with customers.

• Identify customer requirements and provide appropriate assistance.

• Schedule, confirm, and follow up on customer appointments.

• Maintain accurate and updated customer and appointment records.

• Coordinate with internal teams to ensure customer requests are properly addressed.

• Escalate complex customer concerns to the appropriate personnel when required.

• Achieve established customer service, appointment-setting, and performance targets.

• Maintain a high standard of professionalism and customer service at all times.

Qualifications and Requirements

• At least one (1) year of experience in Customer Service.

• Previous experience in appointment setting is highly preferred.

• Experience working with Australian clients or customers is an advantage.

• Excellent verbal and written English communication skills.

• Professional and confident telephone manner.

• Strong interpersonal and customer service skills.

• Excellent problem-solving and organizational abilities.

• Able to manage multiple tasks effectively and work independently.

• Results-oriented, reliable, and detail-oriented.

• Willing to work in accordance with the Australian client's business hours.

• Must be willing to work strictly on-site in Rosario, Pasig City.

Compensation and Work Arrangement

Monthly Salary: ₱25,000 – ₱30,000

How to Apply

Interested applicants may submit their updated resume to:

Email: [email protected]

For inquiries, please contact:

Mobile: 0917-353-6040