Customer Service Representative - Asia Shift

Customer Success Representative

The Customer Success Representative will play a crucial role in ensuring our customers achieve their desired outcomes while using our products. This position focuses on anticipating customer needs, providing timely updates on orders or service changes, and ensuring clear, consistent communication.

About the job:

• Answering customer questions and support tickets quickly and helping solve their problems. You will be the main contact for customers, build good relationships with them, and make sure they are satisfied. You will also keep customers updated about their orders, including order status, shipping date changes, and pricing issues. If there is a problem, you will work to fix it before it affects the customer and suggest solutions to keep customers happy.
• Managing important customer accounts and solving more serious customer problems. You will work with the planning and warehouse teams to help prevent delivery issues, prepare sales and order reports, and keep track of expected sales. You will also help with inventory problems, including issues with returned products or stock adjustments.
• Working closely with the Sales, Marketing, and Product Development teams to make sure customer needs are met. You will help the sales team follow the sales plan, prepare and review sales reports, and track customer performance. You will also follow up on requests for product samples and quotes, make sure sales representatives and distributors are informed about price increases before they happen, and help set up new customer accounts and EDI systems
• Practice and adhere to Lean Enterprise concepts.

About you:

• Bachelor's Degree in business, marketing, or a related field
• 2+ years of proven experience in customer success, account management, or a similar role.
• Strong English communication skills both written and verbal.
• Proven experience in customer success, account management, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and as part of a team.
• Highly motivated and able to take initiative without supervision.
• Advanced knowledge of MS Office and basic knowledge of SAP
• Able to handle multiple tasks efficiently and shift priorities as necessary.
• Strong analytical skills.
• Strong organizational and follow-up skills
• Results oriented.
• Capable of making responsible decisions without fear or assuming responsibilities.

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