Customer Service Representative / Association Property Manager

Waveland Property Management | Holland, Michigan

Waveland Property Management is looking for an exceptional Customer Service Representative / Association Property Manager to join our team.

This is not a traditional apartment or rental property management position. We specialize in the management of homeowners associations (HOAs) and condominium associations, and we are looking for someone who understands, or is eager to become highly knowledgeable in the unique relationship between a management company, homeowners, and a volunteer Board of Directors.

The right person for this position is professional, organized, confident, personable, and an excellent communicator. You should be comfortable building relationships with Board members, assisting homeowners, solving problems, coordinating projects, and managing multiple priorities at once.

Responsibilities include:

• Serve as a primary contact for assigned condominium and homeowners associations
• Communicate regularly with Board members, homeowners, and vendors
• Attend and assist with Board and association meetings
• Coordinate maintenance, repairs, projects, and vendor proposals
• Assist Boards with carrying out decisions and managing association priorities
• Help answer questions regarding association rules, policies, and governing documents
• Work closely with Waveland's accounting and maintenance teams
• Provide excellent customer service and consistent follow-through

Ideal candidates will have:

• Experience with HOAs, condominium associations, community associations, or Boards of Directors
• Excellent written and verbal communication skills
• Strong organization and follow-through
• The ability to manage multiple projects and priorities
• Confidence handling difficult conversations professionally
• Strong customer service and problem-solving skills
• Property management or association management experience preferred

If you enjoy working with people, solving problems, building relationships, and taking ownership of your work, we would love to hear from you.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Briefly describe your experience working directly with a Board of Directors for an HOA, condominium, or community association.
• Do you have experience working with contractors and vendors, obtaining proposals, and coordinating maintenance projects?
• How many years of experience do you have working with homeowners associations, condominium associations, or community associations?
• Are you comfortable communicating with homeowners regarding complaints, violations, maintenance concerns, and association rules?

Work Location: In person