Customer Service Representative - Australia

Bring your life

Are you passionate about delivering great customer experiences and building strong, long-term relationships? Do you enjoy taking ownership, solving problems, and being a key point of contact in a growing and dynamic organization?

As Thule continues to strengthen its presence in Australia, we're looking for a Customer Service Representative - Australia who will play an important role in supporting both our customers and consumers, ensuring a seamless and high-quality experience across every interaction with the Thule brand.

What you'll do at Thule

In the role of Customer Service Representative - Australia, you will support both our B2B customers and end consumers in the Australian market. The role combines both Customer Service and Consumer Service responsibilities, ensuring a seamless experience across the entire customer journey.

Acting as a key point of contact, you will take ownership of inquiries, orders, returns, claims, complaints, and product-related support while working closely with Sales, Supply Chain, and other internal stakeholders to deliver a consistently high level of service.

Your main responsibilities include:

• Managing customer service and consumer service interactions, including inquiries, orders, returns, claims, complaints, and technical product-related questions.
• Maintaining accurate customer and order data, monitoring KPIs, sharing relevant insights, and contributing to continuous improvements across processes and ways of working.
• Building strong relationships through proactive communication, product expertise, and a high level of service, ensuring customers and consumers remain informed and supported throughout their journey with Thule.

This role reports to the Director Customer Service and is based in Melbourne.

What you bring

To be successful in this role, we believe you have experience working in customer service within a B2B environment and enjoy taking ownership in a role where service quality and relationship-building are equally important. You likely have university studies in business, marketing, or a related field, and experience working with ERP systems and Salesforce or similar CRM tools.

You are comfortable working in a fast-paced environment, managing multiple tasks, and following customer issues through to resolution. You communicate clearly and professionally, adapt well to change, and collaborate effectively with both customers and internal stakeholders.

We also believe that you:

• Are fluent in English and confident in both written and verbal communication.
• Are service-minded, proactive, and motivated by delivering a high level of customer satisfaction.
• Have strong problem-solving skills, a structured way of working, and the ability to perform under pressure.
• Are eager to learn, develop your product knowledge, and contribute to continuous improvements.

Why you should join Thule

At Thule, we believe in strong teamwork both within your own team but also across functions. We strive to be an open and curious organization, sharing our knowledge and inspiring one another.

Within Thule you will find people who have a passion for the products we make and the outdoor company we are. We share the same values, and we like to have fun. All of our employees have a joint responsibility to maintain that spirit and contribute to it.

Hiring Process

We are looking forward to hearing from you! Apply by submitting your application and resumé through “apply for position” at our Thule Career Site. Last day for applying is October 25, 2026.

Please make sure to not wait to show your interest until the last application date as interviews are held continuously during the process, and the position might be filled before the last application date. Please also note that we do not accept applications by email.

For questions, please contact the Talent Acquisition Partner responsible, Oscar Persson, at [email protected].

We look forward to hearing from you!

Thule is a global sports and outdoor company. We offer high-quality products with smart features and a sustainable design that make it easy for people across the globe to live an active life. Under the motto Bring your life — and with a focus on consumer-driven innovation and long-term sustainability — we develop, manufacture and market products within the product categories Sport & Cargo Carriers (roof racks, roof boxes and carriers for transporting cycling, water and winter sports equipment, and rooftop tents mounted on a car), Active with Kids & Dogs (car seats, strollers, bike trailers, child bike seats and dog transport), RV Products (awnings, bike carriers and tents for RVs and caravans) and Bags & Mounts (backpacks, luggage and performance mounts). Thule Group has about 3,000 employees at nine production facilities and 35 sales offices worldwide. The Group’s products are sold in 138 markets and in 2025, sales amounted to SEK 10,4 billion. www.thulegroup.com

Type of employment: permanent position | Contract type: full time | Number of positions: 1 | Full-time equivalent: 100% | City: Melbourne | County: | Country: Australia | Reference number: 2026/105 | Published: 2026-10-01 | Last application date: 2026-10-25