Customer Service Representative - Auto Auction

Description:

America's Auto Auction (New Jersey)

1005 NJ-33

Freehold, NJ 07728

Job Summary for Customer Service Representative

The Customer Service Representative provides exceptional support to dealers, buyers, and auction customers by assisting with transaction inquiries, processing documentation, and resolving routine issues. This role ensures accurate recordkeeping, efficient communication, and a positive customer experience while coordinating with internal departments to support daily auction operations.

Rewards for Customer Service Representative

• $23.00 per hour
• Monday - Friday 8am - 5pm
• Comprehensive benefits package
• Generous paid time off
• Paid holidays
• Matching 401(k)
• Growing auction company
• Career growth potential

Responsibilities for Customer Service Representative

• Assists customers with account inquiries, transaction questions, and auction-related concerns.
• Processes documentation related to vehicle sales, payments, and transaction records.
• Provides accurate information regarding auction procedures, policies, and requirements.
• Coordinates with Title, Registration, Transportation, and Accounting teams to resolve routine issues.
• Handles inbound calls, emails, and in-person service requests professionally.
• Maintains accurate customer records and updates internal systems accordingly.
• Verifies documentation for completeness and compliance with company standards.
• Supports sale-day customer service activities and dealer check-in processes.
• Escalates complex issues to supervisors or management as appropriate.
• Performs other duties as assigned.

Requirements:

Requirements for Customer Service Representative

• Strong customer service and communication skills.
• Ability to manage high-volume, fast-paced environments.
• Strong attention to detail and documentation accuracy.
• Effective problem-solving and conflict-resolution skills.
• Ability to handle confidential customer and transaction information appropriately.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office tools and internal systems.
• High school diploma or equivalent required.
• At least one (1) year of experience in customer service, administrative support, or transaction processing.
• Experience in automotive, auctions, dealership, or finance environments is a plus.

Physical Requirements for Customer Service Representative

• Ability to remain in a stationary position and work at a computer for extended periods.
• Ability to communicate frequently in person, by phone, and electronically.
• Ability to handle paperwork, filing, and scanning tasks routinely.
• Ability to perform essential job duties with or without reasonable accommodation.

America’s is an Equal Employment Opportunity employer.