Customer Service Representative - Back Office

We are looking for a Customer Support Executive - Back Office who will be responsible for handling customer inquiries, resolving issues, and providing accurate information through inbound and outbound calls, emails, or chats while ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Resolve customer complaints, queries, and concerns in a timely manner
• Provide correct information regarding products, services, and policies
• Maintain accurate records of customer interactions in CRM systems
• Follow communication scripts and standard operating procedures (SOPs)
• Escalate complex issues to the concerned department or supervisor
• Meet daily/weekly/monthly performance targets and quality standards
• Ensure high customer satisfaction and service quality at all times
• Coordinate with internal teams for issue resolution and follow-ups

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person