Customer Service Representative BeNESEE

Job Purpose

Organizes & Supports the good execution of orders from order entry to the final installation – cross-disciplinary function with Sales, Bid & Design, Plants, Logistic, Project Managers & Aftersales/Quality for the Benelux and North-, East- and South Eastern Europe

A glimpse of your daily mission

• Primary bridge in coordinating Customer’s orders between business units and Shared Service Centers in Budapest pertaining to order fulfillment and create high customer satisfactions in services
• Manage escalation on challenges in services from Customers and Dealers and work with the various supply chains of factories and 3rd party suppliers to provide updates and feedbacks to the Customers and Dealers on status of the orders including field quality services
• Support Dealers on order placement through the EDI (Electronic Data Interchange) channel and on state of encountering challenges with a process that is affecting order placement, liaison with IT Organization to seek resolutions
• Coordinate delivery and shipping from the factory to warehouse and/or project sites
• Manage and execute the entire value stream, including quoting on potential logistics overhead and delay management invoicing and shipping documents
• Clarify Customer or Dealer’s Purchase Order
• Arrange order installation when applicable: directly with Installer or with Project Manager
• Assures Customer/Dealer Purchase Orders are compliant with Sales Terms and Specific Trade agreements
• Supports Customer / Dealers / Sales in their request and in their Project implementation
• Requests Price to Special department when needed

Your Qualifications

• Degree: 2 years of post-graduation studies in Business Support or Services / Business school degree
• Customer Service Supply Chain experience, ideally in industry
• Demonstrate problem solving skills and high degree of professionalism and integrity
• Excellent communication skills with internal & externals customers
• Proficient with Microsoft Office