Customer Service Representative – BFSI Account (Pasay Site)

We are looking for a Customer Service Representative to join our BFSI (Banking, Financial Services, and Insurance) Account. The role will handle both inbound and outbound calls, assist customers with account-related concerns, provide accurate information, resolve issues, and deliver excellent customer service.

Key Responsibilities

• Handle inbound and outbound calls related to banking, financial, or insurance services.
• Respond to customer inquiries and provide accurate account information.
• Assist with account concerns, transactions, billing, payments, and service requests.
• Make outbound calls for customer follow-ups, account verification, service updates, or other business-related purposes.
• Resolve customer concerns efficiently while following company policies and procedures.
• Document all customer interactions and update account information accurately.
• Protect customer information by following security and data privacy guidelines.
• Escalate complex issues to the appropriate department when necessary.
• Maintain professional communication and deliver excellent customer service.
• Meet established productivity, quality, and customer satisfaction targets.

Qualifications

• At least 6 months of Call Center/BPO experience.
• High School or Senior High School Graduate.
• CEFR B2 English proficiency.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Customer-service oriented and professional.
• Willing to work onsite and on shifting schedules.

How to Apply

Send your updated resume to ••••@gmail.com

Subject Line: CSR- BFSI Acc.- MOA | Pasay Site