Customer Service Representative (Bilingual)

Position Summary

We are seeking a friendly, professional, and customer-focused Bilingual Customer Service Representative to assist customers with questions, requests, account issues, and general support. The ideal candidate is fluent in English and Spanish , communicates clearly, and is comfortable working in a fast-paced environment.

The successful candidate must be flexible and available to work weekends as needed , including Saturday and/or Sunday shifts.

Key Responsibilities

• Provide professional and courteous customer service in both English and Spanish
• Respond to customer inquiries by phone, email, chat, or other communication channels
• Assist customers with orders, accounts, billing questions, service issues, and general requests
• Resolve customer concerns efficiently while maintaining a positive customer experience
• Accurately document customer interactions, requests, and resolutions in company systems
• Escalate complex issues to the appropriate department or supervisor
• Follow established customer service policies, procedures, and quality standards
• Maintain accurate customer information and protect confidential data
• Follow up with customers when necessary to ensure issues are fully resolved
• Meet established performance, quality, attendance, and customer satisfaction goals
• Work collaboratively with other departments to resolve customer issues
• Maintain a professional and positive attitude when handling challenging situations

Qualifications

• Fluent in English and Spanish, both written and verbal
• Previous customer service, call center, retail, hospitality, administrative, or related experience preferred
• Excellent verbal and written communication skills
• Strong listening, problem-solving, and conflict-resolution abilities
• Comfortable working with computers, email, chat platforms, and customer management systems
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize work in a fast-paced environment
• Professional, dependable, and customer-focused attitude
• Ability to work independently and as part of a team

Schedule Requirements

• Weekend availability is required or strongly preferred
• Must be willing to work Saturday and/or Sunday shifts based on business needs
• Schedule may include evenings, holidays, or other non-standard hours depending on customer service coverage requirements
• Reliable attendance and punctuality are essential

Preferred Qualifications

• 1+ year of customer service experience
• Previous experience in a bilingual customer service or call center environment
• Experience with CRM, ticketing, or customer support software
• Experience handling high-volume customer inquiries
• Experience working with Spanish-speaking customers in a professional setting

Key Competencies

• Bilingual communication
• Customer service
• Active listening
• Problem solving
• Conflict resolution
• Professionalism
• Patience and empathy
• Attention to detail
• Time management
• Teamwork
• Adaptability

What We Offer

• Competitive compensation
• Opportunities for professional growth
• Training and development
• Supportive team environment
• Opportunities for additional hours based on business needs
• Comprehensive benefits package, if applicable

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all qualified applicants and maintaining a workplace free from discrimination and harassment.

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