Customer Service Representative - Bilingual

Client Experience Associate

Client Experience Associates are part of the Client Experience team which handle frontline contact with customers to meet the company objective of providing a superior laundry solution. This position interacts with all other areas of the company in addition to supporting the customer base. It is a full-time, hybrid position, Monday – Friday, 8:00 am to 5:00 pm.

Duties and Responsibilities:

· Assist customers making contact by phone and email about machine and payment systems with an emphasis on active listening, empathy, and deescalation.

· Provide instruction, attempt to troubleshoot, or process service orders for customers reporting machine and payment system issues.

· Provide back-office support, as needed.

Skills/Aptitudes:

· Customer service communication and detail oriented with strong focus on client service.

· Experience with variety of networked systems required, with flexibility to learn new systems.

· Strong MS Office Suite experience, primarily Word and Excel, and call center software familiarity is a plus.

Education and Qualifications:

• Professional, positive manner; a team player
• Attention to detail and organized in a fast-paced environment
• Calm and professional conflict resolution
• Ability to effectively multitask
• A high school diploma or GED

Compensation and Benefits:
Compensation commensurate with experience
Complete benefit package including Medical, Dental and Vision Insurance, Life and Disability Insurance, Paid Holidays, Paid Time Off and 401k with company match.

Company Background:
Automatic Laundry Company is a sixty-year-old, family owned and operated business that is continuing to grow. We provide laundry services to multifamily housing locations throughout the Northeast – apartments, condominiums, colleges/universities. Traditional coin-based systems have changed to stored value and mobile-app based payment systems.

We are proud to be an Equal Opportunity Employer and consider applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in West Newton, MA 02465