Customer Service Representative - Bilingual

Company Overview

StyleCraft and Gamma+ are two of the fastest-growing names in men’s grooming, beauty, and professional barber tools. As a family-owned company with deep roots in innovation and culture, we’re building something special — bold brands, powerful products, and a team that truly works together. Our commitment to design and functionality sets us apart in the grooming industry.

We move fast, collaborate tightly, and value people who take ownership and pride in what they do. With explosive growth across retail and pro channels, we’re looking for someone who thrives on turning creative chaos into streamlined execution.

At Stylecraft, we believe a positive workplace empowers our team members to thrive and contribute their best.

Why should you join our winning team, because we provide:

• Competitive wage with opportunity for growth.
• Stable, full-time schedule in a growing company.
• Training and development opportunities for long-term advancement.
• A positive, inclusive team environment with a strong focus on quality and accountability.

We are seeking a Bilingual Customer Service Representative to join our dynamic team located in Boca Raton, FL.

If you’re ready to be part of a revolutionary team that values innovation in beauty and grooming tools, apply today at StyleCraft, LLC! Join us in shaping the future of styling.

**THIS POSITION IS BASED IN BOCA RATON, FL - NO REMOTE WORK**

OVERVIEW: As a Customer Experience Representative, you play a critical role in ensuring exceptional customer service for key accounts. You are responsible for following protocols and procedures to guarantee the highest standard of customer service in the industry. A customer service representative would possess a combination of strong interpersonal skills, problem-solving abilities, and a genuine desire to assist others

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer customer inquiries and provide product information via phone calls, chatbot and emails.
• Troubleshoot and resolve customer issues related to our beauty tools, ensuring timely and satisfactory resolutions.
• Provide technical support and guidance to customers experiencing difficulties with their machines.
• Actively engage with Spanish-speaking customers to ensure effective communication and support.
• Utilize computer skills to manage emails.
• Collaborate with other team members to address customer concerns and improve overall service quality.
• Demonstrate strong follow-up skills to ensure customer satisfaction and retention.
• Maintain a high level of detail orientation and organization to accurately document customer interactions and resolutions.
• Other duties may be assigned.

ABILITIES

• Bilingual English – Spanish and poses the ability to communicate with customers fluently in both languages, plus
• Proficiency in computer skills, including email management and documentation.
• Ability to troubleshoot customer issues and provide effective solutions.
• Ability to write and correspond effectively through email.
• Ability to speak effectively with customers or employees of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Posses’ excellent organization skills and attention to detail to manger customer interactions efficiently.

EDUCATION, EXPERIENCE, and TRAINING:

· High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service: 1 year (Preferred)
• Product Customer Service: 1 year (Preferred)

Language:

• Spanish and English (Required)

Ability to Commute:

• Boca Raton, FL 33487 (Required)

Work Location: In person