Customer Service Representative (Blended Account)

Engage with customers via inbound and outbound calls, providing friendly and professional support.

Actively listen to customer concerns and deliver effective, timely resolutions.

Use internal systems to manage accounts, process claims, and retrieve information.

Identify opportunities to upsell or upgrade products and services.

Clearly explain products, services, and processes to customers.

Escalate complex issues to the appropriate team when needed.

Strive for first-call resolution through strong problem-solving skills.

Stay current with training, meetings, and process updates.

Maintain excellent attendance and punctuality.