Customer Service Representative (Blended Non Voice Acc) Virtual Process Only!

About the role

H.M.O. INTERNATIONAL RECRUITMENT INC. is seeking a Customer Service Representative for a Blended Non-Voice Account to join our dynamic team. This is a full-time position based in Bagumbayan, Quezon City, Metro Manila, operating through a virtual process. In this role, you will be the essential point of contact for customers, handling a blend of non-voice communication channels including email, chat, and social media. You will be responsible for delivering exceptional customer service, resolving queries efficiently, and maintaining the highest standards of professionalism across all interactions. This position is critical to maintaining our customer satisfaction levels and supporting the overall success of our customer service operations.

Key responsibilities

• Respond to customer inquiries via email, live chat, social media and other non-voice channels in a timely and professional manner
• Troubleshoot customer issues and provide effective solutions that meet customer needs and company standards
• Maintain detailed and accurate records of all customer interactions and transactions in the designated systems
• Escalate complex issues to supervisors or specialist teams when necessary, ensuring proper follow-up
• Identify customer needs and provide recommendations for products or services that may enhance their experience
• Ensure compliance with company policies, procedures and quality standards in all customer interactions
• Contribute to achieving departmental performance targets including response times, resolution rates and customer satisfaction scores
• Collaborate with team members and other departments to resolve customer concerns effectively
• Provide feedback on recurring customer issues and suggest process improvements
• Maintain professional communication and empathy when handling difficult or upset customers

What we're looking for

• High school diploma or equivalent qualification at minimum
• Proven experience in a customer service or call centre environment, preferably in a blended or non-voice role
• Excellent written communication skills with the ability to compose clear and professional responses
• Strong typing speed and accuracy in written communication
• Proficiency in using customer service software, ticketing systems and chat platforms
• Ability to multitask and manage multiple customer inquiries simultaneously
• Patience and empathy when dealing with customers in various situations
• Problem-solving abilities and a proactive approach to customer issues
• Strong attention to detail and organisational skills
• Reliability and punctuality with consistent attendance
• Ability to work independently and as part of a team in a virtual environment
• Knowledge of email etiquette and professional written communication
• Preferred: experience with CRM systems or previous training in customer service principles

What we offer

At H.M.O. INTERNATIONAL RECRUITMENT INC., we are committed to creating a supportive and rewarding work environment for our employees. We provide competitive remuneration, comprehensive training and development programmes to enhance your skills and career progression. Our comprehensive benefits package includes health and wellness support, and we maintain a positive workplace culture that values teamwork and professional growth. We offer opportunities for career advancement within our growing organisation and provide ongoing support and mentoring from experienced team leaders. We also recognise and reward outstanding performance and dedication to exceptional customer service.

About us

H.M.O. INTERNATIONAL RECRUITMENT INC. is a leading recruitment and staffing solutions company committed to connecting talented professionals with excellent career opportunities. We specialise in customer service and contact centre recruitment, supporting businesses across diverse industries. Our mission is to provide reliable, skilled professionals to our clients whilst offering meaningful employment opportunities and career development to our team members. We pride ourselves on our professional approach, attention to detail and commitment to matching the right talent with the right roles. Our company values integrity, excellence and customer focus in everything we do.

Apply now

If you are a motivated and customer-focused individual ready to deliver exceptional service in a blended non-voice environment, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for this role. We look forward to welcoming you to our team.