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We are seeking a Customer Service Representative to manage customer inquiries, orders, quotations, and service coordination for board cutting, edge binding, and related furniture/interior finishing services.
The successful candidate will serve as the primary point of contact for customers, ensuring that orders are accurately captured, properly communicated to the production team, and completed according to customer specifications and agreed timelines.
Key Responsibilities
<ul>
<li>Attend to customers in person, via phone, WhatsApp, email, and other communication channels.</li>
<li>Receive and accurately record customer orders for board cutting, edge binding, and related services.</li>
<li>Understand customer specifications, including board type, dimensions, quantity, colour, thickness, and edge-banding requirements.</li>
<li>Prepare and communicate quotations, pricing, and estimated completion timelines to customers.</li>
<li>Confirm measurements and order details before sending jobs for production.</li>
<li>Liaise closely with the cutting and edge-binding teams to ensure customer specifications are properly followed.</li>
<li>Follow up on orders from receipt through production and collection/delivery.</li>
<li>Inform customers promptly about order status, delays, changes, or issues.</li>
<li>Handle customer complaints professionally and work with relevant teams to resolve issues.</li>
<li>Maintain accurate customer records, order details, invoices, and payment information.</li>
<li>Follow up on outstanding payments where required.</li>
<li>Ensure completed orders are checked against customer specifications before release.</li>
<li>Build and maintain positive relationships with customers, contractors, carpenters, interior designers, and other clients.</li>
<li>Promote additional products and services where appropriate.</li>
<li>Maintain knowledge of available board materials, edge-banding options, cutting services, pricing, and turnaround times.</li>
<li>Prepare daily or weekly reports on customer orders, pending jobs, completed jobs, and complaints.</li>
<li>Ensure the customer service area and order documentation are properly organized.</li>
<li>Perform other duties assigned by management.</li>
</ul>
Requirements
<ul>
<li>Minimum of SSCE, OND, HND, or B.Sc. in any relevant field.</li>
<li>Previous experience in customer service, sales, furniture, woodwork, interior finishing, or building materials is an advantage.</li>
<li>Good understanding of board cutting, edge binding, MDF, plywood, particle board, or related materials is an added advantage.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to accurately take measurements and record customer specifications.</li>
<li>Good numerical and basic calculation skills.</li>
<li>Proficiency in WhatsApp, Microsoft Word, Excel, and other basic computer applications.</li>
<li>Strong attention to detail and accuracy.</li>
<li>Ability to work under pressure and manage multiple customer orders.</li>
<li>Good problem-solving and complaint-handling skills.</li>
<li>Must be polite, professional, customer-focused, and well organized.</li>
</ul>
Key Skills
<ul>
<li>Customer Service</li>
<li>Order Processing</li>
<li>Sales &amp; Upselling</li>
<li>Product Knowledge</li>
<li>Communication Skills</li>
<li>Measurement &amp; Specification Accuracy</li>
<li>Complaint Resolution</li>
<li>Attention to Detail</li>
<li>Record Keeping</li>
<li>Team Collaboration</li>
<li>Time Management</li>
<li>Basic Computer Skills</li>
</ul>
Pay: ₦130,000.00 - ₦150,000.00 per month
Work Location: In person

Customer Service Representative (Board Cutting and Edge Binding)- Mushin

Customer Service Representative (Board Cutting and Edge Binding)- Mushin

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