Customer Service Representative / Bookkeeper

Customer Service Representative / Bookkeeper

Help us take care of our customers and keep our books as trustworthy as the service we provide!

About Janitorial Solutions

Based in Hutchinson, Kansas, Janitorial Solutions has happily served Kansas businesses for more than 80 years.

Founded in 1943 as a local window washing company, we've grown into a trusted regional partner providing cleaning products, equipment, training, and customized facility solutions to schools, healthcare organizations, businesses, and municipalities across the state.

As we continue to grow, we are looking for a Customer Service Representative / Bookkeeper who shares our passion for serving others and takes pride in accurate, well-organized work. Your work keeps our commitment to earn trust every day with our employees, vendors, and customers.

About the Job

This full-time role blends front-office customer service with bookkeeping. Throughout the day you'll answer calls and enter orders, helping customers order what they need. Around that, your week follows a steady bookkeeping pace. Mondays you'll work on payroll and commissions. Tuesdays you'll run payroll and pay bills. Wednesdays you’ll work on monthly reconciliations. On Thursdays and Fridays, you’ll follow up on receivables and chip away at special projects.

You'll work closely with Sales and Operations on the customer side and with company leadership on the financial side. Because we're a small, growing company, every team member has the opportunity to make a big impact. You'll have the opportunity to contribute ideas, improve processes, and become a trusted resource for both customers and coworkers.

Key Responsibilities

The key responsibilities are:

Customer Service

• Answer and direct incoming calls while providing great customer service
• Own customer orders from entry through completion, verifying products, quantities, pricing, availability, and delivery instructions
• Resolve order issues such as shortages, damages, and backorders by coordinating with Sales and the Warehouse
• Help Sales onboard new customers and keep customer records accurate
• Maintain an organized, professional front office

Bookkeeping

• Process weekly payroll for multiple companies in QuickBooks Online, including reviewing timesheets, tracking PTO, and entering commissions
• Calculate and verify sales commissions using job profitability reports
• Prepare customer invoices
• Manage accounts payable: enter bills, schedule payments with cash flow in mind, and record check, EFT, and credit card payments
• Follow up on unpaid balances
• Submit weekly retirement plan contributions and workers' compensation payroll reports
• Keep digital records organized and written procedures current

Standout Qualifications

The following experience isn't required but will help you succeed:

• Customer service, order processing, or administrative experience
• Bookkeeping, AP/AR, or payroll experience
• QuickBooks Online, including QuickBooks Payroll
• Comfort completing bank, credit card, and loan reconciliations
• Ability to switch between a ringing phone and detailed number work without losing accuracy
• Proficiency with Microsoft Office/Google Workspace, especially Excel
• Discretion handling confidential payroll and financial information
• Dependability and a strong commitment to following through

What Makes a Great Fit

Beyond qualifications, these are the qualities that define our strongest team members.

Customer and Team Focused

You love helping people and understand that every interaction is an opportunity to build trust.

Ownership

You take responsibility for your work and don't let issues fall through the cracks.

Communicator

You believe proactive communication prevents problems and builds trust.

Proactive

You notice what needs to be done and take initiative without waiting to be asked.

Problem Solver

You remain calm under pressure and enjoy finding practical solutions that benefit both customers and the team.

Curious

You love to learn through good questions and taking an active interest in how the business works.

Adaptable

You thrive in a growing company where priorities can shift and continuous improvement is encouraged.

Our Hiring Philosophy

At Janitorial Solutions, we believe great teams are built on character. While technical skills can be developed over time, qualities like integrity, humility, accountability, and a strong work ethic create the foundation for long-term success. We're looking for people who take ownership, ask thoughtful questions, support their teammates, and are committed to continuous improvement.

Why Join Janitorial Solutions?

When you join our team, you're joining a company with a strong foundation and an exciting future.

We offer:

• Competitive pay
• Stable Monday–Friday schedule (7:30 AM–4:00 PM)
• Paid Time Off (PTO)
• Vacation Time
• Retirement plan with company match
• Small, collaborative team environment (office in Hutchinson, KS)
• Direct access to company leadership
• Opportunity for advancement
• Opportunities to learn multiple areas of the business
• Meaningful work serving schools, healthcare facilities, businesses, and communities throughout Kansas

Our Core Values

Integrity: We do the right thing, building a team and customer culture of trustworthiness.

Hard Work: We bring energy, initiative, and a willingness to do what needs to be done.

Humility: We are teachable, value others, and ask good questions.

Adaptability: We embrace change and continuously look for better ways to serve our customers and our team.

Discipline: We follow through on our commitments.

Sound Exciting?

Janitorial Solutions is a place where your character matters and your ideas are welcomed. On top of that, your work behind the scenes keeps our companies running smoothly so our teams can focus on serving customers across Kansas. If that sounds exciting, we’d love to hear from you!

Apply today and become part of a company that's been earning trust for more than 80 years, and help us shape the future!

Pay: $14.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Paid sick time
• Paid time off
• Retirement plan
• Work from home

Work Location: In person