Customer Service Representative, Call Center

Call Center Representative 79 State Street, Newburyport

Seeking a full-time Call Center Representative to work in-office at the Bank's Retail Operations Center in Newburyport. This position is responsible for providing exceptional customer service across a variety of inbound communication channels, supporting both customers and staff by resolving routine account related requests, answering questions, and completing service related tasks. The role also supports customers with a wide range of bank products and services, including deposit and loan accounts, digital channels and payment services. The ideal candidate is customer-focused, detail-oriented, comfortable navigating multiple systems, and committed to delivering accurate, timely support while following bank policies and regulatory requirements. 

We offer an excellent benefits package including the following:  

• 100% paid medical

• 100 % paid dental

• 100% paid vision insurance

• 401(k) match up to 10%,

• Life insurance

• Pet insurance

• Disability plan

• Pension plan after 2 years of service

• Generous vacation and paid-time off

The Institution for Savings is an Equal Opportunity Employer. Member FDIC. Member DIF.