Customer Service Representative - Call Centre

About us

Rheem is a global manufacturer of heating, cooling and water heating equipment, we’re innovating new ways to deliver a great customer experience while saving energy, water and supporting a more sustainable future.

At Rheem, we believe that great work begins with great values. We listen to understand, contribute respectfully, think creatively and act with responsibility. These principles guide everything we do, and we’re looking for people who share them.

Join Rheem and help shape the future of products that impact people's lives every day!

Benefits

• Work for an Iconic Australian Company
• Join a great supportive team
• Salary packaging and staff discounts
• Subsidised canteen & onsite barista
• Hybrid working arrangements between home and Rydalmere office
• Free on-site parking

The Role

An opportunity has become available for a Customer Service Representative to join our Rydalmere After-Sales Service Call Centre team. Your role would be to provide our customers with outstanding customer service over the phone and through email as the first point of contact.

You will:

• Determine the assistance required by the customer and lodge a service request if it is determined necessary.
• Provide customers with verbal quotes for water heater installations.
• Advise customers on installation dates, service calls and general service matters.
• Liaise with internal stakeholders including planning room team members.
• Ensure company policies and procedures are adhered to.

About you

To be successful it is essential you have similar customer service experience within an inbound contact centre. In addition, you will:

• Enjoy and be effective working in a team.
• Have experience in dealing with and resolving issues for customers.
• Have excellent communication skills, both written and verbal.
• Have a high attention to detail.
• Have a proactive approach and a positive attitude.
• Experience with SAP C4C is strongly desirable.

If the above sounds like you, we would love to hear from you – APPLY NOW.

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