Customer Service Representative (Call Centre)

Customer Service Representative
 
Location: Gosford, NSW
Contract Duration: 28 October 2026 – 28 April 2027
Hours: 35 hours per week, Monday to Friday
Pay Rate: $38.89 per hour + superannuation

The role will involve:

• Handling customer enquiries via telephone
• Providing accurate and professional information and assistance
• Using multiple computer systems and applications
• Recording and updating customer information accurately

About You

• Excellent verbal and written communication skills
• Strong customer service skills and a professional manner
• Previous experience working in an office or professional environment
• Intermediate computer skills
• Confident typing and general computer navigation skills
• Strong email etiquette
• Experience using Microsoft Office, particularly Outlook and Teams

Previous government experience is desirable but not essential.

Training & Development Successful candidates will complete a comprehensive 12-week on-site training and nesting program.

This will include:

• Approximately two weeks of classroom-based training
• A supervised nesting period working closely with experienced team members
• Further assessment before progressing to independent work

Following training and nesting, you will work independently with ongoing support from your Team Leader and subject matter experts.

Working Hours The contact centre operates between 7:00 am and 7:00 pm, Monday to Friday.

You will work a two-week rotating roster, with your shift changing after each two-week roster period. Shifts may include:

• Early starts, such as 7:00 am
• Mid shifts, such as 9:00–10:00 am starts
• Later shifts, such as 11:00 am starts

You will not work the same shift for two consecutive roster periods.
Location & Work Arrangements This position is based in Gosford, NSW.

Essential Requirements

• Candidates must currently be based in NSW
• An in-person assessment will be required as part of the recruitment process
• The assessment will take approximately 90 minutes
• Due to business requirements, leave will not be available during the Christmas and New Year period
• Full attendance is required throughout the training program

Apply now with your updated resume to be considered for this opportunity.